Case studies
Five ways a payment gets stuck before anyone calls it a problem.
These short, anonymized walkthroughs follow the same path every time: what the records say, what the GC portal says, what the mismatch means, and what evidence gives the next action a clear owner.
Books vs. portal
Recovered dollars
When earned work is in the books but missing from the GC portal.
Read the walkthroughPartial payment
Partial payments
When the GC pays only part of an invoice and the remainder loses its owner.
Read the walkthroughRejected billing
Rejected billing
When a valid invoice is rejected and the evidence for a refile is scattered.
Read the walkthroughQuickBooks handoff
Stuck in QuickBooks
When the invoice exists in QuickBooks but the GC never saw the handoff.
Read the walkthroughPortal cutoff
Portal deadline miss
When a portal cutoff is close and the invoice handoff is incomplete.
Read the walkthroughThese stories are illustrative and anonymized, not named customers or GC logos. Drumtap is not a deadline tool: your state and GC calendars stay with you and your counsel. The walkthroughs show how a prompt upload and the next reconcile can surface a late or missing portal row before it ages further.